Scammers often impersonate NZ Post and courier brands with “delivery failed”, “customs fee”, or “address incomplete” messages. The goal is to get you to click a link, pay a small fee, or enter card details.
These are some of the most common delivery scam patterns in NZ.
Claims your parcel couldn’t be delivered and pushes a link to “rebook” delivery. The link leads to a fake tracking page that collects details or card info.
Asks you to pay a small fee (often $1–$5) to “release” or “reschedule” a parcel. It’s a common trap to capture card details for later fraud.
Uses a shortened link or odd domain to look “official”. The link may redirect multiple times and land on a phishing form that asks for delivery details or payment.
If you see any of these, stop and verify via official channels.
Use safer paths: official apps, typed URLs, and trusted tracking methods.
Treat the SMS/email as untrusted. Don’t tap links, don’t open attachments, and don’t enter any details.
Use your normal courier app, your order confirmation email, or type the courier’s official website address yourself. Enter the tracking number there if you have one.
Contact your bank immediately, cancel/replace cards if needed, and watch for new charges. If you reused a password, change it everywhere.
If you clicked a link, paid money, or shared details — these pages walk you through what to do next.
Quick answers to common questions.
The fee is bait. The real goal is capturing your card details for later fraud or charging multiple transactions after you submit the form.
Any hard indicator: a link/shortlink, a phone/WhatsApp handle, a payment request, a login/OTP request, or install/remote-access instructions. Those are strong scam markers.
Still don’t use the message link. Check tracking using your order confirmation email or the courier’s official site/app (typed/bookmarked). Scammers rely on you being “in a hurry”.